Understanding Seller Tiers and Inbound Performance
To ensure a smooth and reliable inbound experience for all partners, Namshi uses a performance-based tiering system. This system classifies sellers into tiers based on how accurately they deliver the inventory that is scheduled. Your performance tier directly impacts your inbound capacity limits.
What are Seller Tiers?
To ensure everyone has a fair and efficient experience at our warehouses, we classify sellers into tiers based on their Inbound Performance Score (IPS). This score measures how closely your actual deliveries match the ASNs you originally scheduled. Based on your Inbound Performance Score (IPS) the Seller Performance Tiers are classified into 4 tiers as mentioned in the table below.
How does Namshi calculate your Inbound Performance Score?
Namshi measures your performance using three interconnected metrics as mentioned below:
- IQV (Inbound Quantity Variance): The difference between the number of units you scheduled and the units actually received at the warehouse.
- IUE (Inbound Utilization Efficiency): A percentage showing how efficiently you used your scheduled capacity over your last 5 activities.
- IPS (Inbound Performance Score): Your overall score that combines recent and long-term (90-day) reliability.
Note: These metrics are calculated separately for each country where you operate and only include ASNs within three days of their scheduled arrival date.How is each metric calculated?
Inbound Quality Variance (IQV)
Inbound Utilization Efficiency (IUE)
Inbound Performance Score (IPS)
How can you check your Performance on Seller Lab?
You can track your performance and find your current Inbound Performance Score directly on the Seller Lab by simply following these steps.
- Log in to the Seller Lab and click on the Navigation menu. Click on Fulfilled by Namshi and then click on ASN & Storage.
- Under Manage ASNs & Storage, you will notice a section showing your Inbound Performance Tier. You can click on Learn More to see the details.
- A pop-up appears on the screen which will show your performance tier and the performance in the past 90 days. It also suggests some important tips to improve your performance. Click on the hyperlink below to know more about the score and tier.
- The next screen indicates how the Inbound Performance Score is calculated.
- When you further scroll down, you can view the different tiers and the IPS score you need to achieve to reach the tier.
- If you further scroll down, you will notice some important do's and don't's to improve your score and ultimately improve your performance.
How to download the Schedule Delivery Accuracy Report?
This report enables you to analyze your on-time ASN delivery performance and identify the specific reasons behind any delays or cancellations. By using these insights, you can make informed decisions to streamline your ASN delivery process.
You can download this report by following these simple steps.
- Log in to the Seller Lab, and then in the Navigation menu, select Fulfilled by Namshi, then click Reports.
- In the next step, click on Generate Report button.
- In the pop-up that appears, select the Report name as Inbound and the Inbound Report as Schedule Delivery Accuracy. Then select the date range for which you want to extract the information.
- Click on Generate report.
- Once the file is processed and ready, you will find an option to download the file. Click on it to export the file as an Excel sheet.
- This report tracks the accuracy of your inbound shipments by comparing scheduled dates and quantities against actual deliveries to identify delays, cancellations, and utilization efficiency.
How to check your IPS on Seller Lab through reports?
You can also check the Inbound Performance Score for a selected duration and download it as an Excel file for simple and easy understanding.
You can download this report by following these simple steps.
- Log in to the Seller Lab, and then in the Navigation menu, select Fulfilled by Namshi, then click Reports.
- In the next step, click on Generate Report button.
- In the pop-up that appears, select the Report name as Inbound and the Inbound Report as Inbound Performance Report. Then click on Generate report.
- Once the file is processed and ready, you will find an option to download the file. Click on it to export the file as an Excel sheet.
- This report provides a granular view of your inbound reliability by tracking every ASN at the partner and country level. It serves as the official record used to calculate your tier by analysing several key data points:
- Shipment Status: It identifies whether an ASN was successfully "putaway_complete" or if it was "cancelled", "expired" or “delayed”.
- Metric Accountability: The "Is Accounted" and "Within 90 Days" columns show exactly which shipments are currently impacting your recent and historical scores.
- Utilisation Accuracy: By comparing your Scheduled Quantity against the Putaway Quantity, the report calculates the specific IQV (variance) and IUE (efficiency) for every individual activity.
- Tier Determination: This data is ultimately combined to generate your Inbound Performance Score (IPS) and your final Tier (Gold, Silver, or Bronze).
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