Managing your returns

Managing your returns

At Namshi, customers have the option to return purchased items within 15 days of delivery, provided the items fall within the returnable categories. Once a return is initiated, all customer-returned units are received in the warehouse they were originally shipped from.

This guide provides essential details about Namshi’s return process, how to handle returned units, and the steps to streamline your operations effectively.

How Will My Items Be Returned?

  • Items will be delivered to your chosen return location.


  • Important: Your return location address must be linked to the contact details of the receiver of the RTV shipments.

Inventory Removal Process

For Single SKU:
​

Follow below steps to place inventory removal request:

  1. Location and Contact Details: In Seller Lab, navigate to Fulfillment by Namshi> Returns to add the return location and contact details for the shipment receiver.

  2. Selecting Inventory Type: Choose between saleable items (ready-to-sell) or non-saleable items (e.g., QC failed, mislabeled, non-deliverable returns).

  3. Item Selection: Pick the items and specify quantities for retrieval, then confirm your request.


 After choosing the return preference, you can follow the below process for inventory removal: 

For Bulk upload for Inventory Removal

To manage large quantities of SKUs, follow these steps:

  1. Download a Report:

    • Export the Saleable, Non-Saleable, or Aging Report from Seller Lab.

    • Fill in the requested quantities for each SKU.

  2. Upload the File:

    • Upload the completed Excel file to Seller Lab.

    • Resolve any errors and confirm the request.

 

Errors and Solutions when using Bulk upload

Error code

Reason

Action

Example

Pbarcode has some issue in warehouse.

This error will come if the partner barcode, provided in the downloaded file, is edited.

Please do not change the barcode column provided in the download file.

Pbarcode 1222222 has some issue wh DXB01

File uploaded has some errors, Please check the required columns are there

This error comes when the import file has 0 qty uploaded for all pbarcodes

 

or some issue in the required headers, etc.

Please upload the file correctly.

File uploaded has some errors, Please check the required columns are there

P-barcode has 0 qty in warehouse.

This error comes when the p-barcode has 0 saleable qty in the selected warehouse.

Please request the barcode which has >0 saleable quantity.

P-barcode 1234 has 0 qty in warehouse DXB05

Missing partner barcode(s) in the uploaded file

This error comes when p-barcode(s) is/are not present in the import file.

Please do not delete the barcode(s) provided.

Missing partner barcode(s) in the uploaded file

Incorrect partner barcode in the uploaded file

When the p-barcode added in file does not belong to the id_partner

Please enter p-barcode belonging to the id_partner

 

Missing partner id in the uploaded file

This error comes when partner id is not present in the import file.

Please do not delete the partner id provided.

missing partner id in the uploaded file

Missing country code in the uploaded file

This error comes when country code is not present in the import file.

Please do not delete the country code provided.

missing country code in the uploaded file

missing warehouse country code in the uploaded file

This error comes when warehouse country code is not present in the import file.

Please do not delete the warehouse country code provided.

missing warehouse country code in the uploaded file

missing return request nr. in the uploaded file

This error comes when the return request number is not present in the import file.

Please do not delete the return request number provided.

missing return request nr. in the uploaded file

incorrect format of saleable quantity in the uploaded file

This error comes when the saleable qty provide is not integer.

Please do not change the saleable qty provided.

Saleable-Qty should be an  integer.

incorrect format of requested quantity in the uploaded file

This error comes when the requested qty added is not integer.

Please enter the requested qty which is an integer.

Requested-Qty should be an integer.

Re-upload the file with correct warehouse code

This error comes when the warehouse code is changed in the

 

downloaded file.

Please do not change the warehouse code provided.

 

Max request quantity limit (20k) reached

This error comes when the total requested qty (in one request) is greater than 20k.

Please raise the qty within the maximum limit of 20k.

Total requested_qty per request  cannot be greater than 20k.


Inventory Disposal Process

  • Select the Dispose option on the Returns page. The default Namshi liquidation warehouse will be pre-selected.

  • Choose the items for disposal, specify quantities, and confirm your order.

  • Track the disposal process on the Returns management page.

 



Warning
Note: If you choose to dispose of your items, it means that you would request Namshi to liquidate them. Items that you wish to dispose of won’t be eligible for payments or disputes.
Note: Unlike "Ship to my address" option, you cannot add any new address in the "pick up" flow. These are pre-approved addresses.

Tracking Your Request

  • Monitor the progress of your return request on the Returns page.

  • Use the Action Button for order details, edits, or cancellations.

  • Status updates include Pending Approval, Request Pending, Approved, Rejected, Processing, Processed, and Cancelled.

Return Request Statuses

Status

Description

Pending Approval

Any return request where approval is needed from seller support. This includes either an address approval or any outstanding balance check with Namshi.

Request Pending

The return requests have not been confirmed yet by the seller.

Approved

Requests that are approved by seller support from the pending approval.

Rejected

Requests which have been rejected due to outstanding balances for sellers.

Processing

Requests which are being processed in the warehouse.

Processed

Once the request is processed completely and it has an RTV nr along with a shipment nr.

Cancelled

Requests that are cancelled by the seller. You can only cancel a Return Request when the status is ‘Request Pending’.

Auto-Cancelled

The return request gets Auto-Cancelled when the seller does not add the inventory or quantity or review & confirm while creating the return request, after 72 hours of creation by the system.


Notes

Note: Once a return request moves to the Pending Approval stage, it cannot be canceled.

What are my options for handling returns?

Returned units can be sent back to your selected return location in two ways:

  1. Manual Return Requests: You can manually create RTV (Return to Vendor) requests through the Manage Returns page, accessible from the Returns section under the Fulfilled by Namshi tab in Seller Lab.

  2. Automatic Returns: If return preferences are configured (e.g., for aging items), the units will be automatically processed for RTV to your selected location after being received in the Namshi warehouse.

Note: Items will be confiscated if they exceed a certain ageing bucket

How will Namshi communicate return sales to me ?

When items are returned after shipping out, Namshi will update the Credit Notes report. You can access it from the Invoices & Credit Notes section in Seller Lab by entering a date range.

 

That’s it!

Got more questions? 

Contact us at partner@Namshi.com




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