How to setup your Automated Return Preference?

Managing your inventory efficiently and avoiding unnecessary storage fees is critical. Namshi’s Automated Returns feature allows you to automate the retrieval of saleable and non-saleable items stored in fulfillment centers. This guide explains how to access and configure this feature, as well as additional actions you can take on the Automated Returns Dashboard.

Note: 

1. Your stock retrieval will be based on the preferences you have saved by the 25th of the month.

2. Any expired inventory stored in the Namshi warehouse for more than 30 days will be disposed of by Namshi and will not be liable for any payments or disputes.

4. Any expired inventory store for 2 consecutive Mondays in the Namshi warehouse will be disposed of, and Namshi will not be liable for any payments or disputes.

How to access the Automated Returns in Seller Lab?

- Go to Fulfilled by Namshi, then select Returns.

- Click on Automated Returns in the top left corner of the screen. You will be redirected to a page where you can configure your preferences for automated returns for Sort, Non-Sort, and Bulky warehouses.

How to set up your preference for Automated Returns

For UAE

• Select your Return Preferences based on the warehouse type.

 For KSA

• The preference setup includes a city-level filter. You can select preferences for each city, depending on the warehouse type.

Important Notes:

1. For Sort Warehouses: Choose between:

• Delivery: Items will be shipped to your address.

• Dispose: Items will be liquidated by Namshi.

2. For Non-Sort and Bulky Warehouses: Choose between:

• Pickup: Collect the items from a designated location.

• Dispose: Items will be liquidated by Namshi.
  

Automating Returns for Different Warehouse Types

1. Sort Warehouse

- Select your Return Preference as either Delivery or Dispose.  Click on Choose Delivery Address.

• Delivery:

- Select the desired delivery location and click Save to update.

• Dispose:

- Verify the disposal request by clicking on Verify OTP.

- Enter your mobile number and click on Send OTP.  Enter the OTP and click Confirm to finalize the preference.  The setup for the Dispose option remains the same for all the warehouse types.

- Once the setup is complete, a notification confirms that the number is verified, and then the system will automatically handle expired inventory based on your preferences.

2. Non-Sort Warehouse

- Select your Return Preference as either Pickup or Dispose.

- Choose a pre-approved pickup location and click Save to confirm.

3. Bulky Warehouse

- Select your Return Preference as either Pickup or Dispose.  Click on Choose Contact.  Select a verified contact from the list provided. This will confirm your preference.

Note: For bulky warehouses, only contact details are required. The selected contact will receive updates regarding the collection status and location.

What Other Actions Can You Take on the Automated Returns Dashboard?

The Automated Returns Dashboard also allows you to:

1. Changing the preferred address

You can easily change the address set as a preference for Automated Returns across various warehouse types by following these steps.

- In the Automated Returns Dashboard, you will find a hyperlink associated to each warehouse type called Change Address. Click on this button. 

- This will open up a pop-up with a list of addresses you can choose from to set as your preferred address for retrieval. You will notice the existing preferred location will have a tag Auto-RTV, which indicates the currently used location. You can select the new address to which you want to change your preference and click on Save.

2. Add new delivery address

If no address is added, follow these steps:

- Select Delivery as your return preference. Click Choose Delivery Address,

- Then click Create an Address.

- In the next step, select the pin location on the map and click on Confirm Address. Fill in all the requested details of the address. Then click on Add User button.

- Click Create new contact to add the user. 

- FIll in the details of the user and verify your email ID and phone number with the OTP. Then click on Create.

- Once the user is added and approved, you can click on Link User.

- Review and confirm the new address. The address is now successfully added. 

3. Viewing the change log

You can get a detailed view of all adjustments made to the preference for each warehouse type.

This includes details such as the timestamp of changes, the user's email ID who made the changes, and specifics of the changes implemented.

- In the Automated Returns Dashboard, just click on the Action button and click on View Change Log.

-This will open a view displaying all the details about the changes made to the specific warehouse preferences promptly.

4. Disabling the preference

To disable preferences if you prefer not to have the system automatically initiate retrieval requests for specific warehouses:

- Click on the Action button and select Disable Preference.

- Confirm the action in the pop-up.

Note: You cannot disable Automated Returns for expired or aging non-saleable inventory stored in Namshi warehouses.