This comprehensive guide outlines Namshi’s packing guidelines for DirectShipping, ensuring the safe transit and delivery of products to customers. Adhering to these guidelines is vital for maintaining Namshi's commitment to quality and customer satisfaction.

General Packaging Guidelines and examples

• Use only Namshi-provided or printed QR codes on each package. Avoid using multiple QR codes to prevent confusion.

• Ensure the correctness of the item's brand, color, and model.

·        All items in Namshi packages must be securely sealed.

      ·      For items that fit within Namshi packaging, please use Namshi packaging materials. For items that do not fit, ensure they are properly shrink-wrapped or bubble-wrapped, and use Namshi-branded tape along with the QR code on the wrapping.

·         Use 'fragile' or 'liquid' stickers when applicable.

·         Bulk items also must be shrink-wrapped properly, and Namshi brand tape should be used along with the QR code on the wrapping.

·         Multiple items for a single order can be packed together if within the size and weight limits; otherwise, they must be shipped separately.

• For shipments exceeding size or weight limits (130cm x 50cm x 50cm or 30kg), logistics won’t accept them, and a cancellation fee may apply (click here for more details).

Some examples:

Packing High-Value Items

·         Sellers must video record the packing of high-value items, capturing the product, its serial number or IMEI, and product specifications.

·         The recorded video should be retained for three months for dispute resolution.

Category-Specific Packaging Guidelines

Note: Dive into this Essential packing guide, to pack your items in the best way

My item broke after I packed it. What should I do?

A: If you have another unit of the same SKU, you can repack it. The pending orders will show the shipment as generated, allowing you to reprint the QR code and attach it to the new package.

If you don’t have a replacement unit, mark the item as lost. Please note that a cancellation fee will apply.

Application of QR code sticker.

The packing pouches for your order will eventually have the QR Label pre-printed on the packing material. We recommend you not to apply a secondary QR code on the shipment as each shipment should have only one QR code. 

However, incase the QR code printed on the packing material is un-scannable or doesn't work you need to apply a QR code sticker on top

of the pre-printer QR label on packing pouches. Please refer to the images to understand how to apply or use the QR code.

 Note: Sellers must make sure items are in perfect condition since we will not be able to send replacement

 Note: Do not use any competitor-branded packing materials. Only use Namshi-branded or generic/unbranded materials, and ensure to seal packages with Namshi tape.