Packing Guidelines for DirectShip - Global Program ONLY (Outside UAE & KSA)

Packing Guidelines for DirectShip - Global Program ONLY (Outside UAE & KSA)

This comprehensive guide outlines Namshi’s packing guidelines for DirectShipping, ensuring the safe transit and delivery of products to customers. Adhering to these guidelines is vital for maintaining Namshi's commitment to quality and customer satisfaction.

General Packaging Guidelines and examples

  • Use only Namshi-provided or printed QR codes on each package. Avoid using multiple QR codes to prevent confusion.

  • Ensure the correctness of the item's brand, color, and model.

·        All items in Namshi packages must be securely sealed.

      ·      For items that fit within Namshi packaging, please use Namshi packaging materials. For items that do not fit, ensure they are properly shrink-wrapped or bubble-wrapped, and use Namshi-branded tape along with the QR code on the wrapping.

·         Use 'fragile' or 'liquid' stickers when applicable.

·         Bulk items also must be shrink-wrapped properly, and Namshi brand tape should be used along with the QR code on the wrapping.

·         Multiple items for a single order can be packed together if within the size and weight limits; otherwise, they must be shipped separately.

  • For shipments exceeding size or weight limits (130cm x 50cm x 50cm or 30kg), logistics won’t accept them, and a cancellation fee may apply (click here for more details).

Some examples:

Scenario

Dimensions

Shipped together in one shipment (exceeding the bulky dimension of weight threshold)

Shipped in different shipment (not exceeding the bulky dimension of weight threshold)

Customer ordered 4 dumbbells all under one order

Dimension: Within the bulky limit i.e., 130*50*50 cm.

Weight: Each dumb bell weighing 10 Kgs

Not accepted by logistics since the weight exceeds the threshold.

Accepted by logistics

Customer ordered 2 microwaves in one order.

Dimensions: 70*32*13 (cm) each

Weight : Within 30 Kgs

Not accepted by logistics since the weight exceeds the threshold.

Accepted by logistics

Packing High-Value Items

·         Sellers must video record the packing of high-value items, capturing the product, its serial number or IMEI, and product specifications.

·         The recorded video should be retained for three months for dispute resolution.

Category-Specific Packaging Guidelines



NotesNote: Dive into this Essential packing guide, to pack your items in the best way


Category

Example

Packing Material

Recommended Guideline

Fragile

Dinner Sets, Camera Lens, Mirrors, Glass items, Porcelain

- P Series Pouch

- Shrink Wrap

- Fragile Sticker

- Bubble wrap for unboxed items

- Use bubble wrap P series packaging wherever possible.

- Bubble wrap to be used in case item does not fit P series pouches.

- Primary packaging of dinner sets should be able to hold weight of items & must be tight fit (restricting any internal movement).

- Fragile Sticker to be pasted on the package.

Liquid

Cosmetics, Creams, Lotions, Shampoo, Home Cleaning Liquids and Detergents.

- Namshi Tape

- P series Pouch

- Liquid Sticker

- The lid or opening of the item must be taped with a transparent tape, to prevent any leakages in-transit.

- In case of heavier liquid items (like home cleaning liquid) a B series Box will be preferred.

- Multiple liquid items must be packed separately in Boxes or polybag before adding into shipment.

- Liquid sticker must be pasted on the package.

Consumer Electronics

Mobile Phone Accessories, smartwatch, Camera


- P series Pouch

- Namshi tape.

- B series Box

- All smart watches must be packed in P series Pouch or B-series box and sealed with Namshi tape on it.

- All accessories can go in P series pouches.

- In case the item does not fit in the provided packages, the item must be shrink wrapped and Namshi tape.

Fashion

Apparels, Shoes, Watches

- P series Pouch

- P series pouch is preferred for all fashion items.



My item broke after I packed it. What should I do?

A: If you have another unit of the same SKU, you can repack it. The pending orders will show the shipment as generated, allowing you to reprint the QR code and attach it to the new package.

If you don’t have a replacement unit, mark the item as lost. Please note that a cancellation fee will apply.


QR Code Application

You can use your own QR code or Barcode reference during shipment creation. We recommend you not to apply a secondary QR code on the shipment as each shipment should have only one QR code and always use 2D Format while printing it.



 

 Note: Sellers must make sure items are in perfect condition since we will not be able to send replacement


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