Fulfilled by Namshi (FBN) is a selling model that allows you to store your products in Namshi’s customer fulfillment centers (CFC). If you choose FBN as your selling model, Namshi will manage your inventory and customer orders, shipping orders directly to customers on your behalf. Namshi will also take care of customer queries and returns. 

What do I have to do with my products in FBN?

FBN products are completely fulfilled by Namshi. All you have to do is pack your products in correctly and ship them to our fulfillment center, then you leave the rest to us.

You will have complete control over the listing and pricing of your products via the Seller Lab.

 

What else does the FBN selling model do for me?

Choose FBN as your selling model and we’ll run quality checks on the products and safely store your inventory at our fulfillment center. We’ll ship your orders directly from our fulfillment center to customers within 24-hours of when they make a purchase. We’ll handle all customer queries regarding your product and we will process your payments automatically Bi-weekly when the value of the weekly payment statement is greater than or equal to AED 1000. Otherwise, if the total weekly payment is less than AED 1000 then we’ll process your payment once a month, regardless of its value, even if it’s below AED 1000.

Leaving you with more time to focus on the important things, like growing your business. FBN gives you easier access to our customers, our state-of-the-art storage facilities and so much more. It is simple, seamless and cost effective.

 

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FBN Storage and Inventory Transfers

You can manage the entire FBN transfer process on Seller Lab. We are constantly improving the process and concepts of ASN (Advance Shipment Note) creation and scheduling to provide a smooth transfer experience for our sellers.

In this article, we will go over the steps for creating and scheduling a transfer, as well as the different storage options available for your items. Once the transfer arrives at Namshi and is received, we'll provide you with a transfer summary so you have confirmation of what we received.

In addition, we offer six different storage options for your items, categorizing them based on item type or size:

Item type classification

1. HRV (High Retail Value) – Mobile Phones, Tablets and Laptops

2. Apparel and Footwear – Products that belong to categories  “Apparel” and “Footwear”.

3. Temperature controlled – Products that belong to category “Grocery”.

Item size classification:

Products that are not part of the Special Storage Types would be classified into one of the three size-based classifications based on the dimensions and weight of the product.

Maximum Dimension and weight threshold for size classification
Size classification (Storage type)	Length (cm)	Width (cm)	Height (cm)	Max shipping weight (kg)
Standard	45	34	26	12
Oversize	130	50	50	30
Length, breadth and height are the longest, median, and shortest side respectively

 

ASN & Storage Dashboard:

To access the dashboard, log in to your Seller Lab account and go to the Fulfilled by Namshi tab, then select ASN and Storage.

Once you are on the dashboard, you will see three tabs: My ASN, My Storage, and My Requests. Here is a summary of what each tab does:

1. My ASN

Create a new ASN

View a summary of available space for each storage type

View all scheduled ASN's and have the option to cancel or review them

Search for a specific ASN, sort ASN's by creation date (newest to oldest or oldest to newest), or filter ASN's by status.

This tab displays details of all storage types, including available, utilized, and in-transit space.

3. My Request

Allows users to view any extra storage requests they have made, and search, filter, or sort these requests as needed.

How to create the ASN with new flow?

Once you start creating a transfer you won't be able to create another one until products have been added and it has been scheduled. Here is how to create an ASN with a new flow.

1. Click on the three lines on the top left corner of the screen. Click on Fulfilled by Namshi and select ASN and Storage tab. Now click on the Create New ASN

2. Select your preferred method for uploading your products: either select individual items from your catalog or upload a CSV file for bulk upload.

2(a) - Choose from Catalog

If you choose to select items from your catalog, manually select each product, enter the quantity and any missing volume details.    

3. After updating the quantity and volume details , click Continue.

4. The ASN will be created, and you will have the option to edit, cancel, or seal it. If you choose to seal the ASN, you will need to schedule it.

5. Carefully review the information in your ASN before sealing it. Then, click Seal and confirm your action by clicking the Yes, Seal button.

2(b) - Upload CSV file

- If you choose to upload a CSV file, download the product file by clicking on the Download CSV. 

- Update the Quantity, Dimension and weight of the items and save the file, then go back to seller lab and upload the file.

3. After uploading the file, click Continue.

4. The ASN will be created, and you will have the option to edit, cancel, or seal it. If you choose to seal the ASN, you will need to schedule it.

5. Carefully review the information in your ASN before sealing it. Then, click Seal and confirm your action by clicking the Yes, Seal button.

Note: Once the ASN is sealed, it can no longer be edited.

However, you can still cancel or schedule the ASN. The status will

change from "created" to "sealed" at this stage. 

Extra storage request

When creating an ASN , ensure that you have enough storage space for the items being transferred. If not, click Request Extra Storage.

Here you will be prompted to either Go back and remove items or Request Extra Storage. If you choose to Request Extra Storage, your request will be reviewed by the Namshi team.

- Once approved, you can proceed with sealing the ASN.

- For any rejected request, edit your ASN to match the available storage.

You can view the video to understand how to request for extra storage:

Scheduling the ASN

Once an ASN has been sealed, it can be scheduled. Follow these steps to schedule your ASN.

1. Click the Schedule button on the ASN details page.

2. On the scheduling page, select the warehouse you want to ship the ASN to from the dropdown list. The list will only include warehouses that have sufficient space to store the items specified in the ASN.

3. Select a date and time slot that works for you and click the Confirm Slot button to schedule the ASN.

4.The ASN will be successfully scheduled and you will be taken back to the ASN details page with the scheduled date and time displayed.

ASN reschedule flow

Incase you failed to deliver the ASN within the promised slot, you have an option to reschedule the ASN to a new slot.

Note: You can reschedule the ASN by either preponing or postponing it from the originally scheduled date. When you reschedule the ASN to a new slot, the original slot will be available for other sellers to schedule their ASNs.

You can simply follow these simple steps to reschedule your ASN.

- In the ASN details page, click on Reschedule button.

- A pop-up appears to confirm if you want to reschedule the ASN. Click on Yes, Reschedule to continue.

- Follow the same step you followed to schedule the ASN previously, which includes selecting the warehouse where you want to transfer the items and the date and time of the transfer. Then click on Confirm Slot.

- Your ASN is now rescheduled to the new slot.

Print your Transfer Documentation and send items To Namshi.

Once the ASN is scheduled you should print the transfer documentation and prepare your products for dispatch to Namshi with your chosen logistics partner or your own transportation means.

You have 2 ways to print the ASN 

1. From the ASN page:

On the ASN page, you can click on Print ASN option to print the document needed for the ASN transfer.

2. From the list of ASNs:

- You can go to the ASN & storage dashboard and scroll down to All ASNs section. You will see the status of the ASN which are scheduled.

- Click on the action button and select Print option to print the document needed for the ASN transfer.

Check the receipt Of the Good Received (GRN)

Once the transfer has been processed by our receiving team your transfer summary will update to show you the status of all the items we've received. There are three possible outcomes for items that arrive at our warehouse. 

1- Items in good condition that have no content or other quality issues will be in the "Accepted" tab. You can expect these items to be available for sale immediately. 

2- Items that are damaged or that have content or quality issues will be in the "Rejected" tab. 

3- Items that could not be identified or mapped to an existing SKU in your account will be in the "Unidentified" tab.

What are the ASN Statuses?

In the process flow the ASN status will be changing depending on the stage of the process. The status you will fine are:

Most common Errors

The seller needs to make sure to avoid these errors, which will prevent the creation of the ASN. The most common errors made by sellers while creating ASN are:

1. Selecting the wrong quantity: The quantity selected should be the correct amount and not zero or more than the quantity mentioned after the slash.

If the quantity chosen is zero, please change it by entering a new value in the provided field.

2.Missing volume details: It is important to include the details of the volume of the SKU in the ASN.

3. Wrong product combination: The new flow allows you to make a combined product selection of HRV and standard product classification. Any other selection will result in an error.

That’s it!

Got questions?

Reach out to partner@namshi.com