Inventory removal refers to the process of removing a seller's saleable and non-saleable inventory stored in Namshi’s warehouses.
At Namshi, we have 2 different types of inventory. The following section provides details about each inventory type:
1. Saleable: This inventory has undergone a quality check, has been successfully inbounded and is now stored in the fulfillment center, making it eligible for sale to our customers.
2. Non-saleable: This inventory cannot be sold to customers for various reasons, and it includes the following 8 sub-types:
ASN Inbound QC failed: This refers to inventory that failed to meet Namshi's Quality Guidelines upon its arrival in Namshi's fulfillment center.
Non-Delivered Returns (NDR): All undelivered orders are referred to as non-delivered returns (NDRs).
For FBN orders, NDR items undergo a Quality Check (QC) at Namshi's FBN warehouse. Items in saleable condition are restocked in our FBN warehouses, while NDR items not meeting saleable conditions can be requested back by sellers with payouts based on grading. Check Namshi Grading Policy for more details.
For FBP orders, NDR items are returned directly to Sellers without being sent to Namshi's FBN warehouses.
Customer Initiated Return (CIR): All customer-returned items are referred to as CIR.
For FBN orders, CIR items undergo a Quality Check (QC) at Namshi's FBN warehouse. Items in saleable condition are restocked in our FBN warehouses, while CIR items that do not meet saleable conditions can be requested back by sellers with payouts based on grading. Check Namshi Grading Policy for more details.
For FBP orders, CIR items undergo a Quality Check (QC) at Namshi's FBN warehouse. After that, these items become available for sellers to request back, with payouts based on grading. Check Namshi Grading Policy for more details.
Mislabel: This refers to inventory that does not match the corresponding SKU content on the website.
Expired: This inventory has exceeded the minimum shelf life condition as per Namshi's FBN inbound QC policy.
Damaged: This inventory has been damaged while stored in Namshi's warehouses.
Researching: This inventory is currently being evaluated by Namshi's warehouse team to identify the specific issue and assign it to the appropriate sub-type.
Others: This inventory is being processed by Namshi's warehouse team to accurately identify the issue and assign it to one of the sub-types.
The details of saleable and non-saleable inventory can be viewed in the Inventory Dashboard.
You can download the same data from the FBN Stock Inventory Detail Report via the Seller Lab.
Inventory Removal Requests can be created using two methods:
1. Created by Partners:
You are required to follow the Inventory Removal Process to request the removal of inventory. There are two options for initiating the request:
Request via Seller Lab
Request via Seller Support - partner@namshi.com
2. Auto-generated by Namshi:
For certain inventory types that are not eligible for manual removal requests, Namshi will automatically generate inventory removal requests at regular intervals.
Below grid shows the eligible methods for each Inventory type.
* Will be paid as part of the monthly reconciliation payout.
** Will be processed by Namshi’s warehouse team to correctly identify the issue and tag it to one of the above zones
In certain cases inventory removal requests can be rejected by Namshi. These include, but do not limit to:
1. Requested Shipments Pending for Action: If there are existing requested shipments pending to be collected / accepted by you, Namshi reserves the right to reject new inventory removal requests, until the pending requests are actioned upon.
2. Availability of Stock: At the time of processing your requests, if your inventory is already reserved for customer order, etc. and, hence, is not available for return request, Namshi reserves the right to cancel the request either partially or completely.
1. Handover modes: The Inventory Removal Requests can be executed by either of the three methods:
‘Delivery’ mode i.e. delivery at your premises: All requests created under delivery mode need to be mandatorily accepted when attempted for delivery. Check RTV receiving guidelines for more details. Please note Namshi will not support cross country requests.
‘Pickup’ mode i.e. requests to be picked-up from Namshi designated pickup centers: All requests created under pick-up must be collected within the defined time frame from your selected pickup center. Please note Namshi will not support cross country requests.
‘Dispose’ mode i.e. liquidation of your items: If you wish to liquidate or dispose of your stocks, you can choose this mode while filing an inventory removal request. Once you have filed the request for disposal, Namshi will not be liable for either returning the stocks back to you or paying you for the disposed stocks.
2. Timelines:
Pick-up mode: requested shipments need to be collected by Sellers from the selected pick-up address within 10 business days of ‘Ready For Collection’ date, failing which will result in Confiscation of the shipments. After the 10 business days, Namshi may, at its discretion, attempt to deliver the Pickup shipments at your premise and in such cases Namshi will charge you a delivery fee for each attempt.
Delivery mode: you are expected to receive requested shipments when delivery is attempted by Namshi. In case of failure to receive the shipments in the first attempt, you can request for a delivery re-attempt up to 7 business days from the date of first delivery attempt, failing which will result in Confiscation of the shipments.
3. In the event of any issue / discrepancy in the shipment, you must report the same as per below guidelines:
For Direct Ship NDR shipments, you must report any packaging damage on the ‘Supply Chain’ app/Web and later claim for the damage through the Dispute process. You will not be able to raise Disputes if you fail to report packaging damages in the ‘Supply Chain’ app/Web.
For all other requested shipments, you must report all issues regarding damages, missing items and any other issues on the Proof of Delivery (POD) document. Details mentioned in the POD will serve as evidence for dispute resolution and reimbursement. Namshi will not entertain disputes if discrepancies are not detailed in the POD.
All OTP enabled shipments are marked as ‘Delivered’ after successful OTP verification, and hence Namshi will not entertain any ‘Shipment Not Received’ disputes for such shipments.
For any other shipments, you must clearly report any issues in the POD document. In the absence of an appropriate description of the issues on the POD document, Namshi may refuse to process any disputes (if any) raised in regards to such shipments.
In instances where you receive only a part of your shipments at Namshi collection center, you must ensure to follow these Guidelines on Partial RTV Handover.
4. ID proof:
The receiver of the shipments will be required to present an identity proof while receiving / collecting the shipments. Identity proof will be recorded in our systems for future reference.
Namshi reserves the right to confiscate your requested shipments/FBN inventory under certain circumstances. Learn more about Namshi’s Confiscation Policy.
If you find any discrepancies in the returns such as missing products / parts thereof, damages, wrong / erroneous returns etc., you can raise a dispute. Refer to our Dispute and Claim Resolution Policy.
That’s it!