Relabeling Feature for non saleable inventory

Relabeling Feature for non saleable inventory

This article offers guidance on handling stock transfers to the Namshi warehouse, focusing on quality checks and managing non-saleable items.

Reasons for Non-Saleable Inventory

The non-saleable inventory can be categorized into two main reason. They are as follows

1. Stranded Issue: If the item is marked as non-saleable under stranded issue, it means the item is either damaged, expired, unidentified or has missing parts. 

2. Content Issue: The items marked as non-saleable with the content issue indicates that the items received on ground were different from what was listed in the catalog. The below table gives all the possible content issue that can occur. 

reason_code

Reason

wrong_size

Wrong Size

wrong_color

Wrong Color

missing_description

Missing Description

wrong_content

Wrong Content

wrong_image

Wrong Image

wrong_model

Wrong Model

wrong_product

Wrong Product

wrong_brand

Wrong Brand

rr_unidentified

Unidentified Item

 

Checking non-saleable inventory on Seller Lab

The non-saleable inventory can be accessed very easily by following these simple steps. 

- Navigate to Fulfilled by Namshi and then click on Inventory.

- You will be able to see inventory which is classified into All, Saleable and Non-Saleable inventory filters. 

- You can click on the non-saleable filter to view the non-saleable inventory stored in Namshi warehouse.

Fixing non-saleable (content issue) for NSKU or ZSKU

You can list your products on Seller Lab using Partner catalog.

If the SKU is listed under the Partner catalog, it is referred to as ZSKU. In this case, you have the option to not only update the content for the SKU but also modify the information on the offer details page.

- How to fix issue with ZSKU: If a ZSKU is designated as non-saleable, you can visit the product details and address the content issue to rectify the reason for the product's failure in the inbound QC.

 

Understanding the Relabeling Feature

Relabeling allows correcting product issues to move items back to saleable inventory. You can follow these simple steps to relabel the SKUs:

- Click on Navigation menu and then click on Fulfilled by Namshi. Click on Inventory. 

- You can click on the non-saleable filter to view the non-saleable inventory stored in Namshi warehouse.

- Select the Content Issue filter. This will show all the SKUs which are non-saleable due to content issue. 

- Click on View Box details button. This will show your more details about the product title, p-barcode, SKU number, images of the item received on ground with the ASN, etc. 

- Click on Product Details button. This will redirect you to the SKU details page and you can rectify the issue reason based on the type of SKU. 

- Once the issue is fixed, you need to click on Resolve Issue button, and then, acknowledge the disclaimer and submit a request to transfer the stock to saleable inventory.

 

Reviewing Request History

Once the request to resolve the non-saleable issue is submitted you can review the request checking the Request History. You will be able to see three status in the request history tab. These statuses are as follows.

1. Passed: Request accepted, stock moved to saleable inventory.

2. Rejected: Request denied, but you can submit a new request.

3. Pending: Awaiting action to be taken from your side; resolve issue button will be deactivated.

 




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