Namshi Statements

• Namshi generates statements every Wednesday, which include the following:
  

• Orders delivered during the statement period.

• New customer returns received during the Statement Period that were paid in an earlier statement.

• Namshi marketplace fees as per the agreement

• Namshi compensation for Damages & Returns penalty

• The statement period refers to the time interval between the most recent statement and the current statement.

• The statements are accessible on Seller Lab, in the ‘Reports’ tab.  

• Each statement has its reference number that reflects the date of its issuance.
  

Payments To Sellers

• Seller will receive their payments every fortnight as long as a Seller has:
  

• A positive weekly statement (i.e. the money from sales net of returns is higher than fees due to us)

• If the value of your fortnightly payment is greater than or equal to AED/SAR 1000

• A valid bank account registered with Namshi

• Payments of less than AED / SAR 1,000 but more than AED / SAR 50 are processed monthly.

• Payments of less than AED / SAR 50 will be kept on hold until the above minimum thresholds are reached.

• The payment for the statement generated on the last two Wednesdays is processed by Namshi on the following Thursday for UAE and KSA. Refer to an illustration on Payment Timelines below.

• Generally, there is a processing time of 1 to 2 business days upon initiation of a transfer before funds are credited to your bank account for domestic transactions, while international transactions may take 3 to 5 business days.

• Each payment transaction has a bank transaction ID which you can use to follow up on your payment with your bank, whenever needed.
  

Note: Claims or disputes regarding the weekly statements should be raised within 15 days of the statement generation date. Claims or disputes raised after that will not be considered.

Refer to the Namshi Negative Account Balance Recovery policy for treatment where Seller owes money to Namshi.

Illustration on Payment Timelines - UAE & KSA

That's It!