Welcome to Namshi’s Global Selling Program, a streamlined opportunity for UAE sellers to expand their reach into the GCC market. i.e. Bahrain, Qatar, Oman, Kuwait. This guide will take you through the whole journey you need to expand your business to the GCC Countries
As part of the Cross-Border Selling program, products are managed and/or delivered by Namshi, its affiliates, or authorized third-party partners.
Activating Your GCC Stores & Listing SKUs
Adding your products involves listing them as SKUS and activating them for sale in GCC
Country of Origin
In the NIS, Country of Origin- is mandatory for global sellers
Ensure Gender, Brand, Category, Sub Category, Colour, Basic type : (Mandatory fields )
Multi-size product created for parent-child relation SKUs and single-size for single variant SKUs
Set HS CODE
Upload your product’s HS in the NIS Importer found in the seller lab.
Include the 8-digit HS codes for each product, as required by the Customs Authority regulations.
Note: This is a mandatory field.
Enable the Marketplace visibility
Use the Country Visibility Update Importer to activate cross-border selling from UAE to your selected GCC country/countries - Bahrain, Qatar, Oman, Kuwait
Additional Information
Here is some additional information you can explore:
Global Seller Warranty Policy: As a seller participating in Namshi’s Global Selling Program, you are fully responsible for the warranty of any product sold through our platform, and the warranty provided must comply with the local consumer protection laws in the country where the item is sold and delivered
Seller FAQs for Namshi Global Store: Find answers to common questions from UAE Sellers about selling in GCC countries on Namshi
Whenever an item is ordered from UAE to GCC, the following will be applicable:
1. Shipments to GCC (Bahrain, Qatar, Oman, Kuwait) from UAE
A fee corresponding to the standard VAT rate of the origin country i.e. country where the seller has signed the Terms & Conditions (T&C) will be applied.
2. Import Duty & Other Charges
The seller will receive a settlement based on the final selling price of UAE, and will be charged the UAE Commission rate. For avoidance of any doubt, Seller will receive the equivalent amount payable to them for GCC sale similar to their UAE sales.
Namshi will add any applicable import duty or other charges to the final selling price and namshi will adjust an equivalent amount as a fee from the payout.
3. Payments and reports:
Namshi will pay you in the bank account registered with Namshi UAE store according to the namshi payment policy.
You can see the sales and statements and other reports similar to your UAE reports on the Seller Lab
Seller FAQs for Namshi GCC store from UAE
Are there any product restrictions for cross-border sales?
The same product restrictions that apply to selling in the UAE also apply to cross-border sales in Kuwait, Qatar, Bahrain, and Oman. If a product is restricted or prohibited in the UAE, it cannot be sold in these markets either. You can find here the products that are Prohibited to ship in UAE
How will I be compensated for cross-border sales?
You will continue receiving payments in AED with the same fee structure as domestic sales, without any additional cross-border shipping, export or support complexity.
If VAT is applicable in the destination country, who will bear it?
Namshi will cover any applicable VAT or custom clearance charges in the destination country. This means sellers will not need to manage and will not incur additional VAT due to cross-border transactions.
Is there a change in the commission structure?
No. The commission applicable for sales in GCC countries is the same as commission charged on each domestic sale. The seller earnings are calculated after deducting the commission and cross-border fee from the product price.
Am I losing money because of the cross-border fee?
No, you are not at a loss.
For domestic sales, you collect VAT from the customer and pay it to the government, meaning your actual earnings exclude VAT.
For cross-border sales, you are not liable to pay UAE VAT, and instead, a cross-border fee (equivalent to the UAE VAT rate) is charged by namshi to facilitate seamless sales.
Hence, your namshi seller earnings remain the same. There is no VAT on export sales , and all details of sales will be available to partner through the Seller Lab.
How will the invoicing work?
For goods invoicing - Namshi will raise an export invoice for goods on behalf of you to the customer with zero vat. Our delivery partner and affiliates will be Exporter on Record (on behalf of the sellers) and the Customer will be Importer on record.
For commission charged by namshi - Namshi will raise a commission invoice for marketplace fee to your UAE entity, similar to UAE sale.
Do I need to change my pricing for cross-border sales?
No, namshi will manage the pricing on your behalf. If required, namshi will add any applicable import duty or other charges to the final selling price, these prices may be converted into local currencies for customers in Kuwait, Qatar, Oman, and Bahrain. However, sellers will still receive payments in AED.
Can I upload HS codes?
Yes, HS code is mandatory and you can upload HS codes for your products using NIS through the seller lab. Ensure that each product has the correct HS code assigned to comply with cross-border regulations. You can update HS codes individually or in bulk through the seller portal.
Who is responsible for entering the correct HS code for cross-border sales?
The seller is responsible for entering the correct HS (Harmonized System) code for their products. If any issues arise at customs due to incorrect HS codes, the seller will be fully responsible, and namshi will bear no liability.
How do returns & replacements work for cross-border sales ?
Products sold in Kuwait, Qatar, Oman and Bahrain cannot be replaced. Return policies remain the same as what they are for UAE products. Namshi will manage the cross-border shipping and returns process end-to-end. For you, the process will be the same as your existing returns processes in the UAE, with potentially higher TAT in some cases for returns due to longer shipping distances and customs processes.
How can I track and identify my sales to GCC countries?
To view your sales to GCC countries, go to Seller Lab > namshi > Exports > New export > Sales Reports > Namshi Sales Reports , select the desired date range, and export the Invoice Report.