Note: Under the Cross-Border Selling programe, products are handled and/or delivered by us, our affiliates, or third parties appointed by us. Sellers are required to drop-ship their products to our consolidation centre in India
Step 1: Setting Up and Activating Your Store
As a Cross-Border seller from India, to start selling on Namshi, you’ll first need to create and activate your store on Namshi’s platform. Here’s how to get started:
Create Your Store:
If your store hasn’t been created yet, refer to the detailed instructions in this article.
Add Legal T&C Sign off
For sellers who are not registered in the UAE & KSA, please select non-VAT registered while creating the Legal Entity
Enter your GSTIN registration details if available and submit them for approval.
Your Legal Entity (LE) will undergo an approval flow.
Link Legal Entity and Bank Account Registration:
Once your LE is approved, connect it to your designated bank account to proceed.
Note: The designated bank account details should be compatible with receiving payments in USD.
Sign Terms & Conditions (T&Cs):
Agree to the program’s T&Cs. Your LE eligibility will be reviewed again post-signing.
Once approved, you’re officially ready to begin listing your products globally
Adding your products involves listing them as SKUS and activating them for sale. Follow these steps to ensure everything is set up correctly:
Import Product Details:
Add the SKUs for the products you want to sell in the NIS - Cataloguing Sheet, which can be accessed through the seller lab.
Indian Sellers will come on the FBP (Fulfilled by Partner) module
Country of Origin
In the NIS Country of Origin- is mandatory for global sellers
Ensure Gender, Brand, Category, Sub Category, Colour, Basic type : (Mandatory fields )
Multi-size product created for parent-child relation SKUs and single-size for single variant SKUs
Set HSN CODE
Upload your product’s HSN in the Global Product Importer found in the seller lab.
Include the 8-digit HS codes for each product, as required by the Customs Authority regulations.
Note: This is a mandatory field.
Set Pricing:
Upload your product prices in USD using the Global Price Importer available in the Seller Lab.
Average Selling Price (ASP) needs to be updated in the Global Price Importer
Please make sure to set the country code in the template to "AE" for UAE or “SA” for KSA to reflect accurate pricing
The USD pricing ensures accurate conversion to the local currency on the platform.
Enable the Marketplace visibility:
Set the Country Visibility Update Importer to activate cross-border selling from India to the UAE or KSA.
Additional Information
Here is some additional information you can explore:
Global Seller Warranty Policy: As a seller participating in Namshi’s Global Selling Program, you are fully responsible for the warranty of any product sold through our platform, and the warranty provided must comply with the local consumer protection laws in the country where the item is sold and delivered
Seller FAQs for Namshi Global Store: Find answers to common questions from Indian Sellers about selling on Namshi
Seller FAQs for Namshi Global store from India
A step-by-step guide is available here to activate your store and start selling in the UAE or KSA using your Namshi India store.
Q: How do I update my products?
Please refer to the product listing guidelines
Q. What products are eligible for Namshi Global?
The criteria to sell on Namshi for Indian cross-border sellers are:
Items should not be fragile or dangerous goods
Items Volumetric weight or actual weight should not be more than 2kg
Items must not be prohibited/restricted in the UAE by Prohibited to ship in UAE
Items must not be prohibited/restricted in KSA by law. You can find here the products that are Prohibited to ship in Saudi Arabia.
Pricing & Fees
Q: How will the Global products be priced?
Sellers can upload their average selling prices in USD using the Seller Lab. The process for uploading prices can be referred to here.
Q: What is the fee for selling on Namshi Global?
Sellers will be charged Marketplace Fees as per the Applicable Rate card in UAE & KSA
Q: How are returns processed?
All returned items are brought back to a free zone warehouse in the UAE or in the KSA and go through a QC process. After QC, customer returns are classified as either saleable or non-saleable stock.
Saleable stock is re-inventoried and made available for resale.
Non-saleable stock can either be liquidated at a pre-agreed rate card or returned to the partner.
Q: How is your Order Management System(OMS) integrated?
We are integrated via OMS integrators (such as Unicommerce,Increff etc.). OMS integration helps sellers in the following:
Stock syncing
Order export
Order fulfilment
Q: Where can I find the financial statements for a global account?
Sellers can access financial statements by navigating to the ‘Payments & Fees’ section in the Seller Lab of their existing accounts. To view statements for the UAE/ KSA Global Store, sellers must select the country
Link to Namshi Payment Policy here
Q. Will the UAE/KSA VAT charged to the customer be included on the seller's invoice?
No, Namshi collects the applicable VAT and pays it directly to the relevant authorities. VAT or other import-related charges will not appear on the seller invoice. Only the VAT applicable to Marketplace Fees (UAE: 5%, KSA 15%) will be reflected in seller invoice and financial statements.
Q. In which bank account will the seller receive payment?
All payments will be transferred to the bank account linked to the Namshi India seller account. This account must be capable of receiving payments in USD.
Note: Payment will be made from our UAE or KSA entity to the seller's designated bank account. Any additional charges deducted by the receiving bank will be charged to the seller directly and will not be covered by Namshi.
Q. What is the currency of the payment settlement?
Namshi settles all payments in the USD .
Do I need VAT registration in the UAE or KSA to start a Namshi Global Store?
No, VAT registration is not mandatory for Namshi Global Stores. Indian sellers will be registered as non-VAT sellers while selling through the cross-border program.
Q: What are the documentation and compliance requirements to be part of Namshi’s global program?
Sellers are responsible for providing or maintaining the necessary documentation for cross-border shipments.
While creating a Seller Lab account, the following documents will be required from sellers.
GST/Non-resident VAT Certificate
Bank Account Details
Warehouse Allocation
Passport copy (of the same person on the GST certificate)
Trade License Certificate / Document
Documents mentioned below will be required for order processing:
Goods and Services Tax (GST) certificate
Letter of Undertaking(LUT) Copy
Authorised Dealership Code Copy
Importer Exporter Code (IEC) Copy
Permanent Account Number (PAN) Copy
Additional Points -For Non-Resident Sellers:
List products inclusive of VAT.
Namshi will not raise any invoice. The invoice will be available on the Namshi.com customer account as well as on the seller's lab account of the Seller.
The seller should maintain order ID-level information against the remittances made by Namshi to the seller to defend the remittances. This information can be availed from the Seller’s seller lab account.
For any returns, import VAT, customs and shipping charges will be a non-recoverable cost.
MP service invoice to Non-resident Seller will be as per the agreed commercial ratecard. Note: 5% & 15% VAT for UAE & KSA respectively will be charged on all components of Namshiservice fees which is non-recoverable VAT for seller (Input VAT credit for cross border sale cannot be claimed).