Namshi Policies
DirectShip Seller Returns: Dispute Policy
This article provides clear and concise information on managing various seller returns reimbursement claims or disputes, including damaged returns, wrong items, and lost shipments. Main dispute reasons 1. Damaged Returns: Damaged packaging/product or ...
Inventory Confiscation Policy
Namshi may confiscate the Seller’s inventory where they fail to abide by some of its policies. Once confiscated, ownership of such inventory will be transferred to Namshi or the Lending partner, depending upon the underlying scenario. Few scenarios ...
Returns and Seller Protection Policy
Returns and Seller Protection Policy On this page Returns Seller Protection Policy Frequently Asked Questions (‘FAQs’) Returns Inbound Quality Control at Namshi Additional Grades in case of Disputes At Namshi, customers are provided with an option to ...
Inventory Removal Policy
What Is Inventory Removal? Inventory removal refers to the process of removing a seller's saleable and non-saleable inventory stored in Namshi’s warehouses. Types Of Inventory: At Namshi, we have 2 different types of inventory. The following section ...
Negative account balance recovery policy
What is Negative Account Balance? Negative Account balance is when the Seller owes money to Namshi due to a negative statement i.e. the money from sales (net of returns) is lower than fees due to Namshi. Sellers will be informed of the negative ...
Namshi Payment Policy
Namshi Statements Namshi generates statements every Wednesday, which include the following: Orders delivered during the statement period. New customer returns received during the Statement Period that were paid in an earlier statement. Namshi ...
FBN - Packing and Delivery Policy
FBN shipments (Local, Cross Border or Import) should mandatorily follow the below guidelines to avoid QC rejections. These guidelines apply equally for small-sized parcels or a full truck load shipment. Shipment Preparation 1. Shipments should be ...
FBP Order Cancellation & Rejection Policy
This article provides an essential overview of the Fulfilled By Partner (FBP) model, detailing key terms and policies crucial for sellers operating within this framework on Namshi. 1. Key Terms for FBP Model -Estimated Shipping Date (ESD): Calculated ...
Product Listing Policy
SKU Content Policy We have 1 type of processes to list your products: Partner SKU (ZSKU): This is for all kinds of products other than Namshi-controlled products. You need to create the content of such products by yourself and Namshi will approve the ...
Program Policies
This page provides an overview of our comprehensive 'Program Policies,' which are designed to ensure a seamless and transparent experience for all our sellers across the KSA and UAE. These policies govern various aspects of selling on our platform, ...